Contract Management, Service Level Agreements & KPIs

This training offers a deep dive into Contract Management, Service Level Agreements (SLAs) and Key Performance Indicators and how they are designed for professionals who aim to optimize their contract management skills and understand the intricacies of SLAs and KPIs. Through a blend of theoretical concepts and practical exercises, participants will explore the lifecycle of contract management, the significance and structure of SLAs and KPIs, and how they align with business objectives. The course will cover the development, negotiation, implementation, and administration of SLAs, KPIs and contracts, providing participants with the knowledge to manage these effectively within their organizations.